• Tech Help

  • SIM card is not readable contact your service provider

I have a Kyocera cadence for many many years (since 2019), the last year or more every once in a while (once a month) i got this error "SIM card is not readable contact your service provider" - which was fixed by rebooting the phone.
Lately i have it every few hours.
any idea who is the culprit? the phone? the sim? both? or a third thing?
Thanks

    f691gf
    A) I'd say 1st Verizon and ask them to either see if it's a problem on their end.
    B) If it's not a technical problem on their side, ask them to send you a new sim card. (Make sure to tell them you're keeping your phone number.)
    C) If a new sim card doesn't work backup all your stuff and try a factory reset.

    I think it's a sim card issue, so 1st try calling them and see what they say. Please get back if any advice helped. Thanks!

      • FlippyLevel 6 - Platinum Elite Member

        • Post #3

        f691gf Its the phone. At some point in life happens to almost everyone I know that has that phone. Usually passes after a few days. Still unsure weather it is a hardware or software issue though.