L-BLevel 4 - Platinum Member
- Edited
So I don't know why multiple people at corporate were totally unable to help. I was able to fix this MMS picture/group message problem for one phone by porting out the number to google voice and then porting back. But it took a whole week to port back as google voice is considered a landline and therefore takes longer. I will try my wife's number by porting to Tello which should just take a day and I hope it will fix her problem too.
Porting out (at least to google voice) seems to freshen the number and erase its previous "baggage" so that it doesn't have this problem (just as a brand new number doesn't have the problem which I tested on same device (LG L125DL) same sim)
But you need an extra compatible phone for the service you are porting to and it costs some money to pay for minimal service on other plan (google voice costs $20 to port in)
UPDATE porting back and forth from tello worked!