Biden2020prez Yes. Originally I had the old version installed and tried to upgrade it, thought that was causing the issue. Now I tried it after hard reset and I was having the same issue I realized it was because of the default D-pad shortcuts. For some reason one of them is set to Verizon apps which is not even an app on this phone. If I try to press any directional key before I set the shortcuts from the cool home app then it would crash and then it would loop into that every time I click the power button, and I would have to choose a home. Once I set all the directional keys with the update, then turn the phone off and back on I didn't have the issue anymore. Maybe changing the defaults would fix the issue.
Really minor, but you can update the words Bluetooth and Music in the Key Shortcuts menu, to have capital letter in the beginning of the word, to look more polished.